Chippewa Valley Airport Service is proud to serve customers needing transportation to and from the Minneapolis/St. Paul Airport. To ensure that you have a great experience with us, please take a moment to review our Policies below.
Any reservation that is canceled within 48 hours of the scheduled service (or "no shows") cannot be refunded. You will receive a credit in our system that will expire one year from the canceled reservation date. All reservations that are canceled with a minimum of 48 hours notice prior to the scheduled service will be fully refundable. When canceling 48 hours or more in advance of your shuttle time, you will receive a refund, less a $2 cancellation fee per passenger.
Pre-paid reservations to/from all locations are required. We accept all major credit and debit cards. Any cash or check payments should be made prior to the date of travel. Online reservations are strongly encouraged and a confirmation email will be sent to purchaser.
Reservations are appreciated at least 48 hours before requested service. For best availability, reservations should be made as close as possible to airline purchases.
Each passenger may bring two pieces of luggage on the shuttle at no charge. Please contact us to ensure we have adequate storage space if you will exceed the limit. Extra baggage charges may apply.
Passengers must get to their departure location 15 minutes prior to the scheduled departure time and immediately check-in with a driver or office staff. Unclaimed seats within 15 minutes of departure are not guaranteed and may be sold to stand-by passengers.
Chippewa Valley Airport Service is not required to wait for passengers delayed for any reason who are late for their scheduled departure. Passengers departing from Minneapolis who arrive after the shuttle has left will be placed on the next available shuttle. If you know you will be late, please call our Minneapolis Driver's Desk at: 715.577.3800 or 612.725.6385.
The last shuttle of the day is scheduled to depart the MSP Airport at 11:55pm. We may depart as late as 12:15am when a reserved customer has contacted us prior to departure time and is expected to arrive no later than 12:15am. The shuttle will leave promptly at 11:55pm if all reserved passengers have arrived or late arriving passengers have not communicated with our driver.
If you miss your shuttle, immediate transportation is available by taxi (near our airport desk) or a rental car may be available. Passengers may also spend the night at the airport or a nearby hotel and take one of our shuttles the next morning. Chippewa Valley Airport Service is not responsible for the cost of alternative transportation services and accommodations.
Drivers may accept gratuity for providing excellent service and assisting with your luggage. The travel industry suggests tipping shuttle drivers $2 per bag.
Smoking is not permitted at any time in a Chippewa Valley Airport Service vehicle.
Chippewa Valley Airport Service has the right to refuse service to any customer who violates company policies, disrupts the focus of our driver, or whose behavior is negatively affecting other shuttle passengers.
V.A. Hospital and Mall of America: Upon request, we can drop off at the V.A. Medical Center and the Mall of America. This will be approximately 10 minutes after airport arrivals. Please ask us about directions for return transportation prior to using our service.
We do not provide car seats and passengers must supply them for children as required by law. Minors under the age of 16 are not allowed to travel alone. Children 16-17 years old must have a signed, notarized permission slip when traveling alone.
For the comfort and safety of other passengers, we do not transport animals. The only exception is "service animals" which provide assistance to individuals with disabilities. We will look for physical indicators on the animal including harnesses, vests, capes or backpacks which should identify the animal as a service animal - and/or you may be asked for certification paper verifying the training the animal has received. Therapy dogs, comfort and support animals, and companion dogs are not classified as service animals.
Service is available for both Terminal 1 (Lindbergh) and Terminal 2 (Humphrey / HHH). Departures from HHH may be approximately 10-15 minutes after scheduled departure. If flying into Terminal 2, you MUST call a minimum of 15 minutes prior to departure to arrange a pickup.
Chippewa Valley Airport Service is located in the Ground Transportation area of each Terminal.
Terminal 1 (Lindbergh): Take the escalator/elevator DOWN one level at baggage claim #8. Proceed approximately 200 feet to the airport information desk. Take a left and go up escalator/elevator one level and our desk will be on your left. Please check in with the driver upon arriving. Please make sure our office has your cell phone number as your driver may contact you to offer assistance if you are not checked in close to departure time.
Terminal 2 (Humphrey): Passengers must gather any luggage and then call their driver (stationed at the Terminal 1) to guarantee this extra stop. Our airport desk number is 612-725-6385 or 715-577-3800. We must receive your call at least 15 minutes before the shuttle departure time to guarantee your seat.
Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until our van arrives (shortly after the scheduled departure time).
Each shuttle location has specific parking instructions. Chippewa Valley Airport Service is not responsible for any parking costs that exceed the guidelines below. Vehicles that violate these parking guidelines may be towed at the owner's expense. Please see below for details:
Eau Claire Terminal: Free parking is available to all one-way and round-trip passengers for up to 30 days. Please notify us if additional days are necessary.
Menomonie - Country Inn & Suites: Parking from Country Inn & Suites is free. Customers must let the hotel know they will be parking a vehicle and ask where they should park. There is plenty of seating inside, where passengers can wait for the shuttle. The hotel also offers a continental breakfast for a small fee for the early morning routes and free coffee all day to passengers.
Baldwin - AmericInn: Customers may leave a vehicle in the parking lot up to one month at no charge. Please do not park near the front entrance. Passengers should wait for the shuttle just inside the front entrance.
Hudson - Denny's: Customers may leave a vehicle in the rear parking area (there is a single row of parking spots) for up to one month at no charge. Please do not park directly behind the dumpster. Customers must notify staff upon arrival and give vehicle information. Passengers should wait for the shuttle just inside the front entrance.
Rice Lake - AmericInn Motel: Parking from Country Inn & Suites is free. Customers must let the hotel know they will be parking a vehicle and ask where they should park.