Are reservations required?
Pre-paid reservations to the Minneapolis Airport from Eau Claire, Menomonie, Baldwin, and Hudson, Wisconsin are required. Transportation originating from Minneapolis does not require a reservation but it is the only way to guarantee your seat(s).
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How far in advance should I make a reservation?
Reservations are appreciated at least 48 hours before requested service. For best availability, reservations should be made as close as possible to airline purchases.
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How early do I need to arrive for the shuttle TO Minneapolis?
Passengers should arrive 15 minutes prior to the scheduled departure time. Our vans leave promptly and any unclaimed seats within 10 minutes are not guaranteed.
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How early do I need to arrive for the shuttle FROM Minneapolis?
Passengers must check-in at least
10 minutes prior to departure with our driver's desk to guarantee your seat. Our drivers are allowed to accept stand-by passengers beginning 10 minutes before the scheduled shuttle time. If you may be arriving at our desk with less than 10 minutes, you must notify your driver by calling our desk phone at 715-577-3800 or 612-725-6385 to ensure your seat is held. Passengers departing from the Humphrey Terminal must
follow these procedures.
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Can the shuttle wait if I am late arriving into Minneapolis?
Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available shuttle after checking in at the desk. If you know you will be late, please call our office with updated information.
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How does the 11:55pm "flex route" operate?
Due to this being the last route of the day, we will allow the shuttle to leave as late as 12:15am when a reserved passenger is expected to check-in by this time. The shuttle will leave promptly at 11:55pm if all reserved passengers have arrived or late arriving passengers have not communicated with our driver.
What if I miss the last shuttle of the day?
Immediate transportation is available by taxi (near our airport desk) or a rental car may be available. Passengers may also spend the night at the airport or a nearby hotel and take one of our shuttles the next morning.
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Do you service both terminals?
Yes, we can drop-off and pick-up at both the Lindbergh and Humphrey (HHH)Terminal. Departures from HHH will be approximately 5-10 minutes after the scheduled departure as shuttles leave from Lindbergh at the scheduled time.
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How do I find you at the Minneapolis Airport?
We are located in the Ground Transportation area of each Terminal.
Lindbergh Terminal:
Take the escalator/elevator DOWN one level at baggage claim #8. Proceed approximately 200 feet to the airport information desk. Take a left and go up escalator/elevator one level and our desk will be on your left. Please check in with the driver upon arriving.
Humphrey Terminal:
Passengers must gather any luggage and then call their driver (stationed at the Lindbergh Terminal) to guarantee this extra stop. Our airport desk number is 612-725-6385 or 715-577-3800.
We must receive your call at least 10 minutes before the shuttle departure time to guarantee your seat.
Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until our van arrives (shortly after the scheduled departure time).
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Do you operate 365 days a year?
Yes. We currently operate a full schedule every day of the year.
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How does parking work from the Eau Claire locations?
West Terminal
Free parking is available to all one-way and round-trip passengers for up to 30 days. Please notify us if additional days are necessary. Door to door service may be available for as little as $12 per trip. Call for details.
Ramada
We do not offer parking in the ramp. You may choose to pay on your own at the current City of Eau Claire rate. Door to door service may be available for as little as $12 per trip. Call for details.
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How does parking work for other locations?
Menomonie - Motel 6
Customers may leave a vehicle in the designated "Airport Shuttle" lot for a cost of $2.50 per day payable to Motel 6 prior to departure. There is no charge for customers with a pre-paid motel reservation. Passengers should wait for the shuttle by the bench just inside the front entrance.
Baldwin - AmericInn
Customers may leave a vehicle in the parking lot up to one month at no charge. Please do not park near the front entrance. Passengers should wait for the shuttle just inside the front entrance.
Hudson - Denny's
Customers may leave a vehicle in the rear parking area (there is a single row of parking spots) for up to one month at no charge. Please do not park directly behind the dumpster. Customers must notify staff upon arrival and give vehicle information. Passengers should wait for the shuttle just inside the front entrance.
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How can I pay for my trip?
We accept all major credit and debit cards. Any cash or check payments should be made prior to the date of travel. Online reservations are strongly encouraged and a confirmation email will be sent to purchaser.
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What is the cancellation policy?
Reservations that are canceled 24 hours or more in advance will be fully refunded. Cancellations with less than 24 hours prior to service (or "no shows") will receive a credit in our system valid for one year.
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Do you offer home pick-up and drop-off?
Yes. For an additional fee, you can request this service within the Eau Claire, Altoona, and Chippewa Falls area. A 24-hour notice may be required for this service. Please contact us for details.
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Do you provide service to anywhere other than the Minneapolis Airport?
Upon request, we can drop off at the V.A. Hospital and the Mall of America. This will be about 10 minutes after airport arrivals. Please ask us about directions for return transportation prior to using our service.
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How much luggage can I bring?
Each passenger may bring two pieces of luggage on the shuttle at no charge. Please contact us to ensure we have adequate storage space if you will exceed the limit. Extra baggage charges may apply.
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Do you have an executive sedan?
Yes. We operate a 2009 Lincoln Town Car, Signature L. This option provides your clients with classy and comfortable transportation to the airport or around town. The interior and exterior are black, windows are tinted, and no commercial markings are on the sedan. The "L Series" provides 6" of extra leg room for the ultimate in comfort.
Do you offer charter service?
Yes. You can reserve private transportation for a group up to 14 passengers per van. This is an affordable option that allows you to pick your own departure time. Please call for information and to make arrangements.
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Are the vans smoke-free?
Yes. Smoking is not permitted in any Chippewa Valley Airport Service vehicles.
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Are pets allowed in the vehicle?
We do not transport pets (excluding service animals) for the comfort of other passengers.
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Do you provide car seats for children?
We do not provide car seats and passengers must supply them for children as required by law.
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Are drivers allowed to accept gratuity?
Yes. Drivers may accept gratuity for providing excellent service and assisting with your luggage. The travel industry suggests tipping shuttle drivers $2 per bag.
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Is your web site secure?
The reservation system is secured by a signed 128-bit certificate, which means that your data is protected when it's transmitted from your computer to us. We then pass your payment details to our payment processor using the same level of security. For your protection, we do not record your credit card number at any time during the process.
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