FAQ
Are reservations required?
Reservations to the Minneapolis Airport from Eau Claire, Menomonie, Baldwin, and Hudson, Wisconsin are required. Transportation originating from Minneapolis does not require a reservation but it is the only way to guarantee your seat(s).
How far in advance should I make a reservation?
Reservations are appreciated at least 24 hours before requested service. For best availability, reservations should be made as close as possible to airline purchases.
How early do I need to arrive for the shuttle to Minneapolis?
Passengers should arrive 15 minutes prior to the scheduled departure time. Our vans leave promptly and any unclaimed seats within 10 minutes are not guaranteed.
Do you service both terminals?
Yes. We drop off at the Lindbergh and Humphrey Terminal. Departures from Minneapolis are from the Lindbergh Terminal only unless special arrangements are made for a Humphrey pickup. Please visit our Travel Info link if you are unsure which terminal you fly into.
Where is your desk at the Minneapolis Airport?
We are located at the Lindbergh Terminal only. Take the escalator/elevator down one level at baggage claim #8. Proceed approximately 200 feet to the airport information desk. Take a left and go up escalator/elevator one level and our desk will be on your left. Please check in with the driver upon arriving.
Do you operate 365 days a year?
Yes. We may operate a reduced schedule on New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. Please inquire about transportation on these holidays.
How does parking work at the Ramada in Eau Claire?
Customer parking is free up to 14 days for all travelers. Additional parking can be added to your fare at a discounted rate of $2 per day. Customers should park on C Level of the ramp and take the elevator down to our desk in the Ramada lobby.
How can I pay for my trip?
We accept cash, local checks, and all major credit cards. Credit card payments are taken by telephone, secure website, or at our Eau Claire location only. Online reservations are strongly encouraged and a confirmation email will be sent to purchaser.
What is the cancellation policy?
Prepaid reservations that are cancelled 24 hours in advance will receive a full refund. Reservations cancelled within 24 hours will receive a voucher valid for one year.
Do you offer home pick-up and drop-off?
Yes. For an additional fee, you can request this service within the Eau Claire, Altoona, and Chippewa Falls area. A 24-hour notice may be required for this service. Please contact us for details.
Do you provide service to anywhere other than the Minneapolis Airport?
Upon request, we can drop off at the V.A. Hospital and the Mall of America. This will be about 10 minutes after airport arrivals. Please ask us about directions for return transportation prior to using our service.
How much luggage can I bring?
Each passenger is allowed to bring the maximum luggage allowed by the Minneapolis-St. Paul Airport. This is currently two checked bags and one carry-on. Please contact us if additional luggage is necessary.
Do you offer charter service?
Yes. You can reserve private transportation for a group up to 14 passengers per van. This is an affordable option that allows you to pick your own departure time. Please call for information and to make arrangements.
What if I cannot make my scheduled departure from Minneapolis?
It is common for flights to arrive late. In order to maintain a reliable schedule, we usually cannot wait for delayed passengers. In most cases you can catch one of our later shuttles (availability permitting). If possible, please notify our office if you cannot make your reserved time. In the event you arrive early, you may be able to take an earlier shuttle.
Where is your desk at the Minneapolis Airport?
We are located at the Lindbergh Terminal only. Take the escalator down one level at baggage claim #8. Proceed approximately 200 feet to the airport information desk. Take a left and go up escalator one level and our desk will be the first one on your left. Please check in with the driver and wait inside for departure announcement.
What type of vehicles do you operate?
We operate new (late-model) Chevrolet Express passenger vans. We have selected this vehicle because they are safe, reliable, and comfortable.
Are the vans smoke-free?
Yes. Smoking is not permitted in any Chippewa Valley Airport Service vehicles.
Are pets allowed in the vehicle?
Pets are allowed with advance notice and a pet carrier may be required. Please contact us regarding additional charges.
Do you provide car seats for children?
We do not provide car seats but you may bring your own.
Are drivers allowed to accept gratuity?
Yes. Passengers may offer gratuity for receiving excellent service. The travel industry suggests $1-2 per bag. Giving gratuity is voluntary and not an expectation.
Is your web site secure?
The reservation system is secured by a signed 128-bit certificate, which means that your data is protected when it's transmitted from your computer to us. We then pass your payment details to our payment processor using the same level of security. For your protection, we do not record your credit card number at any time during the process.